COMMON QUESTIONS ANSWERED
1) Where the saunas and hot tubs are made?
All saunas and hot tubs are designed by our team, while manufactured in China. The timber is sourced by us from Canada and shipped to the factory in China.
Similarly, all firewood heaters are designed by our team and manufactured to our specifications in China.
2) Do saunas and hot tubs come assembled or come as a kit?
Unless you request otherwise all saunas and hot tubs come in a kit form and will require some assembly. It is hard to comment on how easy it is to assemble a tub or a sauna as everyone has a different level of skill and ability to work on tools. In general, if you have had experience building a deck, or putting a shed together you should be fine. However, there could still be some product-specific challenges. Each kit comes with a manual on how to assemble the product. We will also supply a link to an assembly video as well as will be available for any questions via the phone.
3) How much will be the cost of shipping?
We can arrange to ship the kit Australia-wide. There are several shipping companies that can assist us with shipping. The cost of shipping is a transparent cost (invoice) that we will forward to the customer. The cost of shipping will depend on the distance and the size of the package. If delivered to the warehouse of a major city (Sydney, Melbourne, Brisbane) the cost will be significantly smaller than if delivered to the address.
Average shipping costs to major cities:
Melbourne – $500-600
Sydney – $700-800
Brisbane – $1000
4) What timber is used for the manufacture of saunas and hot tubs?
We use only premium Western Red Cedar for our Hot Tubs and Saunas. We could also supply saunas made of Spruce. The thickness of staves used in the manufacture of both saunas and hot tubs is 38 mm. We found that this is the optimal thickness, that maximises durability and low-density properties of cedar and spruce while minimise the environmental impact and cost.
5) Do all hot tubs have seats/benches inside them?
Yes, all hot tubs that we manufacture come with benches inside. Please note, that the hot tubs with internal heaters have fewer seating benches due to some space taken by the heater.
6) Do I need to purchase a pump to pump the water through the heater of the hot tub?
All hot tubs that we supply are sufficient to be able to heat the water. You will not need to buy anything else to run the setup.
There are three hot tub designs that we make:
1) External heater with thermosyphon principle of operation
2) Internal heater with heat convection/conduction principle of operation
3) External heater with the pump and filtration system
You could choose any of the three.
7) Are there any reviews or feedbacks about your business?
Our ultimate goal is to make sure that our customers are satisfied with our products and service. We are always eager to hear constructive feedback and suggestions on how we can improve. You could check our feedback on Google by searching Shym Sauna’s and Spa’s. We also created a Facebook page to support our mission.
Please visit https://www.facebook.com/shymsaunas to leave feedback and check reviews from our customers.
8) Could please share some pictures of your projects and installations?
Yes, please visit https://www.shymsaunas.com.au/ourprojects for some pictures of our projects. We continuously update the page as we receive pictures from our customers.
9) Does the sauna come with internal lighting options?
All our saunas will come with a lamp that can be installed inside or outside the sauna. The lamp will provide a comfortable ambiance if installed under the bench inside.
10) What is the recommended fuse amperage/size for the heater to maintain safety but minimise trips?
All heaters must be connected by qualified electricians and the warranty will be voided if this requirement is not followed. Subject the wire size, it should be anticipated that 4.5 kW heater will require 25-30 Amp breaker, while 6 kW will require 30 Amp breaker. Once again, this needs to be advised by a qualified electrician.
11) What are the warranty periods for the sauna and heater?
Every sauna and heater we sell comes with a one-year manufacturer warranty that covers defects associated with the manufacture of the product.